returns & exchanges

all sales are final. no returns or exchanges.

if there are any issues with your order, please do not hesitate to reach out and I will do my very best accommodate and resolve the issue.


promo / discount codes

discount codes can not be applied after the customer has checked out.

discounts cannot be applied to past or previous orders.

please reach out to contact@venustongnyc.com with further questions.


e-gift cards

e-gift cards are not physical cards, they are sent digitally via email with a unique code that is redeemable at checkout.

e-gift cards do not expire.

e-gift cards are non-refundable and cannot be redeemed for cash.

discount codes cannot be applied to purchasing an e-gift card.

when using an e-gift card, the full value is applied.

if your order total exceeds the value remaining on your e-gift card, you can pay the balance using standard payment methods.

if your order total is below the value of your e-gift card, the remaining balance may be used on a future order, using the same code.